Privacy Policy

Our position

• Demand does not sell your personal information.
• We do not rank providers by who pays us the most.
• We show you aggregate group numbers, never another household's bill.
• Your maximum stay and switch prices are yours alone. Providers never receive an individual household's numbers.

What we collect

When you join a group we collect your email address, an optional first name, your ZIP code, your current internet provider, roughly what you pay each month, the speed you are paying for, what would make you switch, and how soon you could switch.

We do not collect your street address, phone number, payment details, bank information, or credit history, and we do not connect to your financial accounts.

What other members can see

Nothing about you individually. Group pages show totals and averages across a market. We suppress group figures entirely in very small markets, so that a total cannot be used to work out one household's bill.

What providers would see

No provider is part of Demand yet. We are building consumer demand first, market by market. When providers do participate, they would see aggregate demand for a market — how many households, what they pay on average, how many are open to moving, and what terms they are asking for.

They would not see your name, your email, your street address, your exact bill, or the maximum you would pay to stay or switch. That last one matters most: a provider who learned your limit would simply charge it.

The single exception is one you make yourself. If you accept an offer, we share your first name and email with that provider so they can contact you and complete setup — after a confirmation screen that says exactly that. If you decline, they never learn you existed.

Selling data

We do not sell your personal information, and the service is free for consumers. The intended business model is that providers pay when they keep or win a household through the platform — so we earn only when a household chooses something. Not by selling consumer records, and not by ranking offers according to who pays us most. No provider is paying us today.

Deleting your information

Delete your account yourself, from your account page. If you never interacted with an offer, everything about you is erased outright. If you accepted or declined one, the record of that decision is kept — an acceptance is a financial record, and a decline is the evidence that nothing about you was shared — but your name, email, address and price limits are scrubbed from it, and the account can never be signed into again.